If an appointment is canceled less than 24 hours in advance for any reason, the full amount will be charged for the session. Appointments canceled less than 24 hours in advance cannot be rescheduled, though a new, additional session may be scheduled.
If a student ‘no shows’ to an appointment, meaning that the student does not appear for a scheduled appointment, the full amount may be charged for the session and the session will not be rescheduled, though a new, additional session may be scheduled. If a student does not appear at the session or communicate with the tutor during the first 15 minutes of a scheduled session, it is considered a 'no show,' will be treated as such, and will be charged accordingly. After the 15-minute period, the tutor may leave and not be available for the remainder of the scheduled period.
It is the student’s responsibility to be on time. A session that starts late will still end at the originally scheduled time. If a student has not appeared approximately 5 minutes after the scheduled start time, a text or email will be sent to the student, as appropriate, reminding the student of the appointment. If no reply is received, a follow-up text or email will be sent approximately 10 minutes after the scheduled start time. If the student has not appeared in the session room or communicated 15 minutes after the scheduled start time, the appointment is considered a ‘no show’ and will be charged accordingly.
Please be aware that appointments are scheduled as 55-min ‘hours,’ allowing for five minutes of transition time. A 5-minute transition time between sessions is required to wrap up, send students pdfs of notes, write session notes, prepare for the next session and ensure it starts on time. The five-minute transition time applies to all sessions (1hr sessions run 55min, 1.5hr sessions run 1hr25min, 2hr sessions run 1hr55min, etc.). For clarity, the minimum bookable session time is one hour.
Additional Time: If at the end of the scheduled appointment time, both the student and tutor do not have any other school, professional, or personal obligations and they would both like to continue the tutoring session, they may do so with the understanding that additional time will be billed accordingly. Additional time will be billed by rounding to the nearest 15-minute increment.
Subjects: The tutor will work with the student on the subject(s) requested by the student and/or parent or guardian. Unless otherwise indicated by the parent or guardian, the tutor understands that the student has the prerogative to identify the subject(s) to work on and to direct the session accordingly, provided that the tutor offers services for those subjects.
The content of our sessions is confidential and not shared with other clients, students, parents, etc.
Pricing and Taxes:
Rates shown include tax. Please note that rates are subject to change periodically. Notice will be provided.
Payments 'By Session:'
Students, parents, guardians, and/or clients who opt for payment 'by session' understand that payment is due at least 24 hours before the start of the session to reserve the session time. If the payment has not been made at least 24hrs before the start of the session, Paer Tutoring may charge the payee for the session any time after the 24hr mark before the start of the session has elapsed, provided this does not result in double-charging the payee.
Materials are for the sole purpose of the student for whom they were created. These materials are not to be shared with others or distributed in any way, shape or form.
Expectations of the Student:
The student is expected to show up to the scheduled sessions on time and prepared. Preparation may include, but is not limited to, class materials (worksheets, textbooks, tests, etc.) and student-prepared questions about the material.
Expectations of the Parent/Guardian:
If the parent or guardian has any questions, concerns, feedback, suggestions, or updates about the student or the student and tutor's progress, please communicate with us directly by contacting firstname.lastname@example.org.
Discontinuance/Refusal of Service:
As a protection for our tutors, we reserve the right to discontinue or refuse tutoring service at any time for any reason.
Recording of sessions:
Sessions may be recorded for quality assurance.